Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to all orders placed through our website. Delivery services are available across Australia, covering metropolitan and regional areas.

2. Shipping Fees

All orders qualify for free shipping. There are no additional delivery charges applied at checkout, regardless of order value or destination within Australia.

3. Order Processing Time

• Orders are normally processed within 1–3 business days after confirmation 
• Orders placed before 16:30 (AEST/AEDT) on business days are usually processed on the same day
• Orders placed after 16:30, or on weekends or public holidays, will be processed from the next business day

4. Shipping Method and Delivery Timeframe

• Orders are shipped using selected logistics partners based on destination and product type. Estimated delivery time is 7–15 days after dispatch
• Delivery times may vary depending on location, carrier operations and external factors beyond our direct control
• If delivery exceeds the estimated timeframe, customers are encouraged to contact us by e-mail as the preferred method for timely assistance

5. Taxes and Pricing

All prices displayed on the website are in AUD and include applicable Australian taxes. Customers are not required to pay additional taxes, duties or fees upon delivery.

6. Order Tracking

Once an order has been dispatched, tracking information will be provided when available. This allows customers to monitor shipment progress until delivery is completed.

7. Responsibility and Delivery Conditions

We take reasonable care to ensure orders are packaged and shipped securely. Responsibility is managed as follows:

• If a product arrives damaged or is lost during transit, please contact us promptly for assessment
• Requests for shipping modifications or cancellations depend on the order’s processing status
• Customers are responsible for providing a complete and accurate delivery address
• Delays or failed deliveries caused by incorrect address details cannot be attributed to the delivery service
• Once an order is delivered to the provided address, responsibility transfers to the recipient

8. Contact for Shipping Enquiries

For questions related to shipping status, delays or delivery concerns, please contact us using the details below. E-mail is the preferred contact method for shipping-related enquiries.

• Address: APT BLK 807C CHAI CHEE ROAD #05-50, SINGAPORE 463807, SINGAPORE
• E-mail: reviews@luxeene.com
• Phone: +65 (895) 62501
• Support hours: Monday to Friday, 9:30 – 16:30 (AEST/AEDT)

This Shipping Policy is intended to provide clear expectations regarding delivery, timing and responsibilities for all orders.