Privacy Policy

1. Purpose of This Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored and protected when you browse or make a purchase through our website. It is written to help you understand what data is involved and how it is handled in a responsible and transparent manner.

By accessing or using the site, you acknowledge that you have read and understood the practices described in this policy.

2. Scope of Application

This policy applies to all visitors and customers who interact with the website and place orders for delivery within Australia. It covers information collected online through browsing, account interactions, and order processing.

3. Information We Collect

Depending on how you use the site, we may collect the following types of information:

• Contact details such as name, delivery address, e-mail address and phone number (optional)
• Order-related information including purchased items and transaction records
• Payment-related details required to complete a transaction (processed securely by payment providers)
• Browsing data such as IP address, device type and interaction with pages, often collected via cookies

We do not intentionally collect information that is unnecessary for providing our services.

4. How Your Information Is Used

Personal information is used only for purposes related to the normal operation of the store, including:

• Processing and fulfilling orders
• Communicating order updates and service-related messages
• Providing customer support and responding to enquiries
• Improving website functionality and user experience
• Meeting legal, accounting and regulatory requirements

5. Cookies and Similar Technologies

The website uses cookies and similar technologies to function properly and to understand how visitors use the site. Cookies help remember preferences, maintain secure sessions and analyse site performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

6. Sharing of Information

Personal information is not sold or rented. It may be shared only when necessary with:

• Payment service providers to securely process transactions
• Logistics and delivery partners to complete order fulfilment
• Service providers supporting website operations, under confidentiality obligations
• Authorities where disclosure is required by law

7. Data Storage and Security

Reasonable technical and organisational measures are in place to protect personal information from unauthorised access, misuse, loss or disclosure.

Information is retained only for as long as necessary to fulfil its intended purpose or comply with legal obligations, after which it is securely deleted or anonymised.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information held about you
• Request corrections to inaccurate or outdated information
• Request deletion of personal information, where legally permitted
• Withdraw consent for certain data uses where applicable

Requests can be submitted using the contact details provided below.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, technology or legal requirements. The latest version will always be available on the website.

10. Contact Details

If you have questions about this Privacy Policy or how personal information is handled, you may contact us:

• Address: APT BLK 807C CHAI CHEE ROAD #05-50, SINGAPORE 463807, SINGAPORE
• E-mail: reviews@luxeene.com
• Phone: +65 (895) 62501
• Support hours: Monday to Friday, 9:30 – 16:30 (AEST/AEDT)

This Privacy Policy is intended to provide clarity and reassurance regarding the respectful handling of personal information.