Cookies Policy

1. Purpose of this policy

This policy explains how cookies and similar technologies are used when you visit and interact with our website. It is intended to help you understand what cookies are, why they are used, and how you can manage your preferences.

This policy forms part of our Privacy Policy and applies to users accessing the website within Australia.

2. What Cookies Are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember certain information, and support normal site functionality.

3. Types of Cookies We Use

The website uses the following categories of cookies:

• Essential cookies required for basic website functionality and secure navigation
• Functional cookies that remember preferences and improve user experience
• Analytical cookies that collect aggregated data on site usage to help improve performance and content

Cookies used on this website do not directly identify individual users without additional information.

4. How Cookies Are Used

Cookies support several key activities, including:

• Maintaining secure sessions during browsing and checkout
• Remembering language or display preferences
• Understanding how visitors navigate the site
• Improving usability and overall site performance

5. Managing Cookie Preferences

You can manage or restrict cookies through your browser settings at any time. Most browsers allow you to delete existing cookies or block future cookies.

Please note that disabling certain cookies may limit the functionality of the website or affect your ability to place orders.

6. Consent and Updates

By continuing to browse the website, you consent to the use of cookies in accordance with this policy, unless you adjust your browser settings.

This Cookies Policy may be updated periodically to reflect changes in technology or legal requirements. The most current version will always be available on the website.

7. Contact and Enquiries

If you have questions about the use of cookies on the website, you may contact us using the details below:

• E-mail: reviews@luxeene.com
• Phone: +65 (895) 62501
• Support hours: Monday to Friday, 9:30 – 16:30 (AEST/AEDT)

This policy is provided to ensure transparency and support informed choices regarding the use of cookies.